Steve's Appliance Spares' warranties, and terms of sale will comply with all requirements of the Consumer Guarantees Act. It specifies rights and remedies available to you if our goods fail to meet one or more of these guarantees. The New Zealand Consumer Guarantees Act sets out certain guarantees goods have to meet. Steve's Appliance Spares will inspect the faulty product within 7 days of notice and offer to replace or refund your purchase depending on which option you wish to choose. We reserve the right to refuse a warranty claim where the goods have been damaged, improperly used, or for electrical products, not installed by a registered Electrician, Plumber, service agent or suitably qualified person. We will not reimburse third-party shipping costs if the return label is not used. In the event an item has failed, we will cover the freight cost of the replacement as well as supply a return label to ship back to us. The cost of installing an original or replacement part is the customers responsibility.įor electrical parts, we require proof of installation of the service part by an electrical worker. Warranty ClaimsĪll our items come with minimum 12 months warranty.Įlectrical service parts must be installed by a registered electrical worker or plumber depending on the part purchased. If you've made a mistake and want to buy the correct item, this fee will be waived. Shipping costs are non-refundable and the cost of returning an incorrect / non-faulty item is the buyers responsibility.Ī restocking fee will apply to returns, equal to 20% of the part cost - this excludes items being exchanged for the correct part. Feel free to share this guide with your DIY-souled friends and family.Incorrectly ordered and non-faulty items must be returned to Steve's Appliance Spares within 14 days of ordering in unused, original packaging / original condition supplied. Instead, remember that you've got the know-how and the gumption to tackle it head-on. So next time you encounter a broken door spring in your dishwasher, don't panic. See, didn't I tell you it wasn't so hard? By following these steps, you've successfully navigated your way from a malfunctioning dishwasher door to a completely functioning one, all by yourself! Plus, you've gained a wealth of knowledge and, dare I say, had a little fun too. Once you're satisfied, screw the kick panel back on, plug it in, and turn the water supply back on if you turned it off. If it feels much lighter and no longer crashes down – congrats, you've done it! If not, check whether the spring needs more tension or needs repositioning. Gently open and close the dishwasher door. Ensure that it's correctly hooked to the dishwasher and the door hinge. Remove the old spring from its hook and replace it with a new one. The spring determines the tension of the door, and a broken or dislocated spring could cause the door to fall heavily. Now you're in the belly of the beast! Use your flashlight if you need help spotting the broken spring. Using the Philips head screwdriver or socket wrench, get those screws loosened and remove the kick panel. Locate the dishwasher's kick panel (the lower front panel), which often houses the door spring. Ensure that its correctly hooked to the dishwasher and the door hinge. Once you're all set, put on your gloves and get down to business. The spring determines the tension of the door, and a broken or dislocated spring could cause the door to fall heavily. Depending on your dishwasher, you might also want to turn off the water supply. Turn off and unplug the dishwasher to avoid any electrical shocks. Follow the Yellow Brick Road – Steps to Fixing Your Door Spring Step 1: Safety FirstĪlways ensure your safety before you start. No professional equipment or technical expertise needed, I promise.
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